FAQ

Frequently Asked Questions

What is Vellé?

Vellé is a beauty tools brand dedicated to bringing you high-quality skincare devices that elevate your self-care routine.

Are your products safe for all skin types?

Yes! Our products are designed to be gentle and effective for all skin types. If you have a specific skin condition, we recommend consulting with a dermatologist before use.

How long does it take to see results?

Most customers begin to notice improvements within 2–4 weeks of consistent use. For best results, use your Vellé device as part of your daily skincare routine.

Do I need to charge my device before first use?

Yes, we recommend fully charging your device before first use. A full charge typically takes 1–2 hours.

Can I use my Vellé device with my existing skincare products?

Absolutely! Our devices are compatible with your favorite cleansers, serums, and moisturizers. Avoid using with thick oil-based products as they may affect device performance.

How do I clean my device?

After each use, rinse the brush head under warm water and allow it to air dry. Deep clean weekly with a gentle antibacterial soap.

Is my order trackable?

Yes! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

What if I am not satisfied with my purchase?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please reach out to us at support@byvelle.co and we will make it right.