Products
How do I use the LED Light Therapy Face Mask?
Cleanse your face thoroughly, then apply the mask and relax for 10–20 minutes. Use 3–5 times per week for best results. Red light stimulates collagen production; blue light targets acne-causing bacteria.
Are Vellé tools safe for all skin types?
Yes. Our tools are designed to be gentle and effective for all skin types, including sensitive skin. If you have a specific skin condition or concern, we recommend consulting with a dermatologist before use.
What materials are your tools made from?
We use high-quality materials including medical-grade components, genuine jade, and precision-crafted metals depending on the product. Each tool is designed to be as beautiful as it is functional.
Can I use multiple Vellé tools together?
Absolutely. Many of our tools complement each other — for example, use the jade roller after your LED mask session to help de-puff and cool the skin, or follow your ice roller with a serum to lock in hydration.
Orders & Shipping
How long does shipping take?
Domestic orders typically arrive within 5–7 business days. International orders vary by destination and typically arrive within 7–21 business days.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
Can I change or cancel my order?
We process orders quickly, so contact us as soon as possible after placing your order. We cannot guarantee changes once an order has been processed.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number to follow your package directly on the carrier's website.
Returns & Refunds
What is your return policy?
All sales are final. Because our tools are designed for personal use and come into contact with skin, we cannot accept returns or exchanges. See our Returns & Refunds page for full details.
What if my item arrives damaged or defective?
We've got you covered. If your item arrives damaged, defective, or incorrect, contact us within 15 days of delivery with your order number and a photo of the issue — we'll send a replacement or issue a full refund, no questions asked.
Other
Do I need an account to place an order?
No account needed — you can check out as a guest. Creating an account lets you track orders and access member-only offers.
How do I contact Vellé?
Use our Contact page to send us a message. We typically respond within 24 hours.