All sales are final.
Because our tools are designed for personal use and come into contact with skin, we are unable to accept returns or exchanges once an order has been placed. We ask that you review your order carefully before completing your purchase.
But we've got you covered if something goes wrong.
If your item arrives damaged, defective, or incorrect, contact us within 15 days of delivery and we'll make it right — no questions asked.
Simply reach out via our Contact page with the following:
- Your order number
- A brief description of the issue
- A photo of the damaged or defective item
How it works
Once we receive your message, our team will review it and respond within 1–2 business days. If your claim is approved, we'll either send a replacement at no cost or issue a full refund to your original payment method. Refunds typically appear within 5–7 business days depending on your bank or card issuer.
What's not covered
- Items that have been used
- Damage caused by misuse or improper care
- Claims submitted more than 15 days after delivery
Questions? Get in touch — we're happy to help.